Collage.com Reviews
Based on 40 customer reviews and online research, collage.com has a consumer rating of 3.5 out of 5 stars, indicating that most customers are generally satisfied with Collage.com.
5 Stars(23)
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4 Stars(2)
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3 Stars(1)
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2 Stars(2)
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1 Star(12)
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How would you rate Collage.com?
Top Reviews
I love doing business with collage. I call my Items my forever pieces. My grandmother recently passed I got my Mother a blanket made In honor of my grandmother she loves it. This company has the best customer service hands-down and I appreciate that thank you.
I ordered just in time for me to get my mothers day gift just like the website said guaranteed on the 9th. For 4 days its been in the same spot and mothers day is in two days. I contacted an employee two days ago and told her to check on my package or smthing cus i told her its been stuck there. And she proceeds to tell me that i can just ignore the tracking and that im guaranteed delivery on the 9th. I told her how am i supposed to ignore tracking when that is whats used to track the order. She insisted that the tracking was useless and that i will get my order. Fast forward to two days later, today. I talked to another employee and was told my package is lost and when i proceeded to tell her that now im giftless for mothers day and i followed instructions on the website and ordered it the time it said so i would be guaranteed delivery, she clearly had no idea, because she said apparently the website offered no such thing to get it just in time for mothers day (which it did, and apparently this lady was a "supervisor" so how could a supervisor not know this) and then she proceeded to say that now my order wont come until the 15th and that my mom should understand and shouldnt get mad. So she started making conclusions.
So literally i am left giftlesss for my mother for them using a $#*!ty shipping company upsmi which i can not even get a hold of cus they dont have a phone number and ups wont answer questions about upsmi, and i also told the employee that its not the fact of my mom being mad or not. Yes shell understand. But the point is that i am left completey giftless with nothing to give her on a day that was supposed to be special. Will not deal with this company any more. Everyone is useless
Customer Reviews (40)
I love this site! Originally used this to make a cute Christmas present for my dad, bought the small pillow, and the quality of the pillow was awesome! I’ve now created and purchased so many different items Collage offers and everything has turned out really amazing and exactly how I wanted. The custom photo pillow, personalized mousepad, custom photo calendar, and the photo magnets I would definitely recommend! Great gifts to give.
I love this company! Their customer service is the best I’ve ever encountered. The offers they routinely mail out, make their products extremely affordable. And I love their blankets! I have made 7 different ones and they all turned out beautiful.
I just wanted to make a sweet little design for my family member to tell them how important they were. However, I found so many issues with sizing and inputing the images on the product. Things would either snap when they shouldn't or refuse to snap at will. I ended up spending over 2 hours getting it the way I wanted, only to be slapped in the face with a $10 shipping fee (THAT WAS THE CHEAPEST) I have never in my life paid so much for shipping. There were options for twenty some dollars as well (not like 21 or 22, I'm talking 27) If I had not invested so much time I would have clicked off right there. The issue isnt the price of shipping for me but it is that I feel like they do that on purpose. I have no issue with paying $30 for something I truly care about, but do not advertise something as $10 and tripple the price with no warning.
Had a collage pillow made for mothers day. Shipping was right on time and as they promised and the pillow is absolutely adorable. Pictures are clear and quality is amazing! Definitely recommend!
Ordered 4 customized playing cards and the border/frame work was awful. I'll give you an example. One of the decks had the image that shifts up as you go through the deck until the top frame disappears. Another deck had the image off center and angled. Overall, the work was sloppy.
The postage took over two weeks and the border on my fridge magnets were wonky and looked really poorly made
I ordered a blanket with family pictures for my daughter and her family as a Valentine's Day gift. Everything about the process was flawless, from initial ordering to delivery, and it was a joyous big hit when I presented the blanket to my daughter. I will definitely use Collage whenever I am looking for a unique gift, whatever the occasion.
I’ve had nothing but great experiences with Collage. I was looking for a personalized gift for my dad for Christmas, and had a pillow made with my favorite picture of us. The pillow was delivered without any issues and was absolutely perfect. My dad loved it so much he didn’t even want to take it out of the plastic at first. A friend saw the gift and wanted one too, so I put in another order for another pillow with rush delivery. Again, the pillow was delivered on time, without issue and my friend loves it. I highly recommend these personalized gifts, especially for parents.
I ordered a photo blanket for my mom's birthday. The overall quality is so bad I can't even give it to her. There are very noticeable white spots all over the photo printed on the blanket. There must have been dust on the photo I used, but it didn't show up when I was designing and reviewing my order. Considering how obvious the spots are in real life, I feel like I could have been easily notified about this before the blanket was printed and shipped. Also the print itself is WAAAAAY off center! The design program forced me to do a white border around the picture, which was fine, but it is sooo crooked and uneven. There's about 6" at the top border, 3" on the right side, and a couple inches at the bottom. The left side isn't even a straight line, it sort of bevels in the middle so that it's almost coming off the blanket edge, and then gets slightly wider towards the top and bottom. The quality of the material is also poor. It is soft, but very thin and not plush at all. It might as well be a cozy beach towel. I was so excited, but now I am just upset and frustrated with what I actually received. If you order a blanket for a gift from collage.com, have a back-up plan!
I just received a custom pillowcase that I ordered and it looks AMAZING! The quality of both the product and the print are OUTSTANDING! I experienced an issue with the shipping (the product was mistakenly shipped via ground instead of overnight) which wasn't ideal, but these things happen. When I reached out to customer service for assistance, they did not hesitate one second to refund me for the expedited shipping that I had paid for. Everyone I have been in contact with at Collage has been helpful and friendly and I will definitely be ordering from them again.
My case is my favorite case i've actually ever had! They were very fat and easy with communication and would 10/10 recommend. Also very affordable.
Don’t order from this company even if their website claims your package will arrive within the required time. It won’t.
Order Status
Your order has been shipped via UPS Mail Innovations. This is a joint service between UPS and the United States Post Office. UPS delivers your package to the post office and your local mail carrier brings it to your door.
Unfortunately, the Postmaster General has taken actions to reduce capacity and slow down mail delivery at the United States Postal Service.
These delays are not consistent and vary from post office to post office. Most orders are being delivered as expected, but we have seen some orders arrive up to 7 days later than the estimated delivery date.
Unfortunately, once orders are printed and shipped, our Customer Satisfaction team is unable to speed up delivery since the orders are in the hands of the Post Office.
Collage.com Questions & Answers
Posted on 03/22/2021
The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Posted on 03/22/2021
Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
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